Multifamily Housing Service Coordinators

To link elderly, especially frail and disabled, or disabled non-elderly assisted housing and neighborhood residents to supportive service in the general community; to prevent premature and unnecessary institutionalization; and, to assess individual service needs, determine eligibility for public services
and make resource allocation decisions which enable residents to stay in the community longer.
Related Programs

Examples of Funded Projects

Examples of funded coordinators include (1) An assisted housing complex composed of two 17-story and two 16-story high-rise buildings with a total of 1,093 apartments.

Of the 1,256 residents, 30 percent are frail elderly and 3 percent are non-elderly persons with disabilities.

Two full-time service coordinators are located on-site and coordinate the provision of transportation,congregate meals, case management and multilingual programs in up to 9 languages; (2) two 8-story mid-rise buildings connected by a community building which contains 231 units with 321 residents, of whom 28 percent are at-risk or frail elderly.

One full-time, on-site service coordinator coordinates a cadre of services including an emergency hotline connected to the local hospital.

Agency - Department of Housing and Urban Development

The Department of Housing and Urban Development's mission is to increase homeownership, support community development and increase access to affordable housing free from discrimination. HUD fulfills this mission through high ethical standards, management and accountability, and by forming partnerships with community organizations.

Office - Contact Multifamily Director in the nearest HUD Field Office.

Offices listed in Appendix IV of the Catalog.
Website Address

Program Accomplishments

In FY 2007, 21 applications were selected, representing 22 projects, 2,228 units, and $3,592,342 in Service Coordinator grant funds.

Uses and Use Restrictions

The service coordinator is a social service staff person hired by the development owner/management company to arrange a broad spectrum of services for residents which include, but are not limited to, the following: the provision of formal case management (i.e., the evaluation of health, psychological or social needs); educate residents and development management staff on issues related to aging-in-place and service coordination; monitor the provision of services, and act as an advocate for the resident in dealing with community service providers.

The service coordinator may not serve as the recreational or activities director for a development; provide supportive services directly, or assist with other administrative work associated with the development's operation during the time paid for by grant funds.

Eligibility Requirements

Applicant Eligibility

Eligible applicants are owners of Section 8 developments with project-based subsidy (including Rural Housing Service Section 515/8 developments); Section 202 developments as defined under 24 CFR Sections 277 and 885, and 221(d)(3) below-market interest rate and 236 developments which are insured or assisted (funded under Sections 24 CFR 221 Subpart C, 236, 277, 880, 881, 883, 885 and 886).

To be eligible, developments must also be current in mortgage payments.

Service coordinators for Congregate Housing Service Programs (CHSP), Section 202 developments with a Project Rental Assistance Contract (PRAC), and Section 811 developments are not eligible for funding.

Owners of Section 202 PRAC developments may request an increase in their PRAC to hire a Service Coordinator by following procedures in the Office of Housing's Management Agent Handbook 4381.5, Revision-2, Change-2, Chapter 8.

Beneficiary Eligibility

Eligible beneficiaries are residents of eligible housing or community residents who live in the vicinity of such housing. Service Coordination may be provided to elderly or disabled families. In particular, priority is given to residents who are frail (unable to perform at least three activities of daily living (ADLs)) or "at risk" elderly persons who are unable to perform 1- 2 ADLs, or non-elderly disabled or temporarily disabled residents. At least twenty-five percent of the residents of a development must be frail, at risk, or non-elderly people with disabilities for that development to be eligible for funding.


As required in the annual Notice of Funding Availablity (NOFA) published in the Federal Register.

Aplication and Award Process

Preapplication Coordination

None required.

This program is excluded from coverage under E.O.


Application Procedures

Applications must be submitted in accordance with the requirements in the NOFA published in the Federal Register.

Award Procedures

As described in the NOFA. All eligible applications will be selected through a national lottery.


Deadlines are specified in the NOFA.


National Affordable Housing Act, Section 808, Public Law 101-625, as amended; Housing and Community Development Act of 1992, 42 U.S.C. 13632, Public Law 104-104, as amended; American Homeownership and Economic Opportunity Act of 2000, Section 851, Public Law 106-569, approved December 27, 2000.

Range of Approval/Disapproval Time

As specified in the NOFA.




At the end of the grant period, subject to the availability of appropriations, continued need, and compliance with grant requirements.

Assistance Considerations

Formula and Matching Requirements

No mandatory applicant match requirements. A coordinator position may be fully funded from appropriated funds or in combination with the development's residual receipts or surplus cash/excess income. Such combination of funds must be used when the development has some limited resources to fund the coordinator position, but not enough to provide funding on a continuing basis. In this instance, the owner/borrowers' funds would be listed in the funding request and must be used first. Developments with sufficient project funds to fully fund a coordinator are not eligible to receive grant funds.

Length and Time Phasing of Assistance

Funding term stated in the NOFA.

Post Assistance Requirements


Financial and performance reporting as specified in the grant agreement.

On-site management reviews done by HUD consistent with Development monitoring standards contained in HUD Handbook 4350.1, Chapter 6.


Review of financial records conducted as part of an on-site management review, including an analysis of at least 10 percent of the financial records maintained to substantiate expenditures made under the program.


Grantees required to maintain records as required by grant agreement. These requirements conform to OMB Circular No. A-110.

Financial Information

Account Identification

86-0162-0-1-451, 86-0320-0-1-604.


Reported under program 14.157.

Range and Average of Financial Assistance

$88,825 to $402,196; $171,064.

Regulations, Guidelines, and Literature

No regulations for this program, see the Office of Housing's Management Agent Handbook 4381.5, Revision-2, Change-2, Chapter 8. Also see HUD's How-to Guide for Service Coordinators and the Evaluation Study of the Service Coordinator Program available without cost from the NOFA Information Center (1-800-HUD-8929 or 1-800-HUD-2209 (TTY)).

Information Contacts

Regional or Local Office

Contact Multifamily Director in the nearest HUD Field Office. Offices listed in Appendix IV of the Catalog.

Headquarters Office

Office of Housing Assistance and Grant Administration, Office of Multifamily Housing Programs, Department of Housing and Urban Development, Washington, DC 20410. Telephone: (202) 708-3000, E-mail:

Criteria for Selecting Proposals

Published in the NOFA.

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