Uses and Use Restrictions
Customer complaints are an important source of information about possible violations and assist the Commodity Futures Trading Commission in its enforcement and regulatory functions.
Persons who believe they may have been cheated or defrauded in their trading transactions should advise the Commission so that it may take appropriate action.
The Commission also provides a customer reparations forum where monetary awards may be directed to any person who can prove damage received as a result of violation of the Commodity Exchange Act in dealing with persons or companies registered with the Commission.
Information on future trading is also available to the general public upon request.
Market users and the general public can submit customer complaints or inquiries.
Reparations complaints may be received from market users stating a claim for damages as a result of violations of the Commodity Exchange Act or regulation thereunder by a person or firm registered under the Act.
Reparations complaints must be proved by the complainant and must meet requirements for filing specified by Commission regulations.
Aplication and Award Process
This program is excluded from coverage under E.O.
Customer complaints and inquiries may be made by letter or telephone, to the Office of Proceedings-Complaints Section. Reparations complaints must be written verified statements as specified by Commission regulations and must be submitted to the Washington, DC office of the Commission.
Reparations claims must be filed within 2 years after the cause of action accrues.
Commodity Exchange Act, as amended; Commodity Futures Trading Commission Act, Public Law 93-463; Futures Trading Act of 1978, Public Law 95-405; Futures Trading Act of 1982, Public Law 97- 444; Futures Trading Act of 1986, Public Law 99-641; Futures Trading Practices Act of 1992, Public Law 102-546; Commodity Futures Modernization Act of 2000, Public Law 106-554.
Range of Approval/Disapproval Time
Under certain circumstances appeals may be filed.
Formula and Matching Requirements
Length and Time Phasing of Assistance
Post Assistance Requirements
(Salaries and Expenses) FY 07 $70,400,000; FY 08 est not available; and FY 09 est not reported.
Range and Average of Financial Assistance
Regulations, Guidelines, and Literature
Commodity Exchange Act as amended 7 U.S.C. - Regulations under the Commodity Exchange Act (CFR Title 17, Chapter 1), Reparations Literature (no charge).
Regional or Local Office
See address Appendix IV of the Catalog.
Office of the Executive Director, Office of Proceedings, Commodity Futures Trading Commission, 3 Lafayette Center, 1155 21st Street, NW., Washington, DC 20581. Telephone: (202) 418-5250.
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