This RFA intends to select one academic or non-profit organization to establish a USDA “WIC Special Project Innovation Grant” or WSPI.

The role of WSPI will be to award sub-grants to State and local WIC agencies to develop interactive tools and/or technical resources; modernize or

credit:

redesign clinic processes, or develop other innovative solutions and program enhancements that improve customer service in WIC clinics; and ultimately, improve the WIC certification and eligibility determination process within Program rules.

Projects (sub-grants) will in part build on and improve our understanding of the diverse personal experiences, perceptions, and attitudes of those eligible for WIC services and allow the Program to refine and enhance service delivery and customer service based on our understanding of the participant experience.

Project strategies/solutions, suitable for implementation and testing, will be evaluated for their impact on clinic wait time, participant satisfaction, and other customer service related measures.

The Grantee will manage the special projects (formerly known as WIC Special Project Grants) and work directly with WIC State and local agencies as they develop, implement, and evaluate new or innovative projects to meet the changing needs of WIC participants.