Taxpayer Service

To assist taxpayers and taxpayer organizations in locating services and Federal tax information established by the Federal tax system.


Grants for this Program


Agency - Department of the Treasury

The Department of Treasury is a steward of United States economic and financial systems, and promotes conditions for prosperity and stability in the U.S., and encourages prosperity and stability in the rest of the world.

Office - Field Assistance: Jane Brough, Wage & Investment, Customer Assistance, Relationships and Education, Field Assistance, 401 West Peachtree Street NW, Atlanta, GA 30308.

Phone: (404) 338-8994.

Tax Law Interpretation and Published Guidance: Frances Royal, Media and Publications, Customer Assistance, Relationships and Education, 1111 Constitution Avenue, Washington, DC 20224-0001.

Phone: (202) 927-9568.

Stakeholder Partnerships, Education & Communication: Mikki Betker, Customer Assistance Relationships and Education, 401 West Peachtree Street, NW, Atlanta, GA 30308.

Phone: (404) 338-8893.

Electronic/Correspondence Assistance: Bart Jones, Customer Accounts Services (CAS), 401 West Peachtree Street NW, Atlanta, GA 30308.

Phone: (404) 338-8892.

Area or Local Office: Taxpayer Assistance Centers (TAC) are a one-stop resource for face-to-face tax help.

Visit www.irs.gov for local office locations, services and hours of operation.

Forms and Publication telephone orders, operated Monday thru Friday, 7 a.m.

until 10 p.m.

local time (with exception of Alaska and Hawaii, which are Pacific Time): (800) 829-3676.

National Taxpayer Advocate's Help Line, in service Monday thru Friday 7 a.m.

until 10 p.m.

local time (with exception of Alaska and Hawaii, which are Pacific Time) at (877) 777-4778.

Telephone Device for the Deaf (TDD), operational Monday thru Friday, 7 a.m.

until 10 p.m.

local time (with exception of Alaska and Hawaii, which are Pacific Time) at (800) 829-4059.
Website Address

http://www.irs.gov



Program Accomplishments

Approximately 30 million additional contacts per year are achieved through partnership programs.

Uses and Use Restrictions

The Internal Revenue Service (IRS) produces and provides publications, forms and other tax material and information to help taxpayers meet their tax responsibilities.

Taxpayers can call the toll-free phone service at (800) 829-1040 for general inquiries.

Taxpayers are encouraged to visit the IRS website at www.irs.gov where they can find all this information and can download forms and publications with a keystroke.

The Business and Specialty Tax Line at (800) 829-4933 is available Monday thru Friday, 7 a.m.

until 10 p.m.

local time (with the exception of Alaska and Hawaii, which are on Pacific Time).

The days and hours of operation may expand during the filing season, January through April 15, for general and specialized tax lines.

The TeleTax system at (800) 829-4477, available 24 hours a day, 7 days a week, provides recorded tax information on more than 150 subjects to taxpayers who have touchtone telephones.

For a directory of topics, taxpayers should listen to topic #123.

The Refund Hotline (800) 829-1954 is also available Monday thru Friday, 7 a.m.

until 10 p.m.

local time (with the exception of Alaska and Hawaii, which are on Pacific Time).

However, taxpayers can check their refunds on-line at www.irs.gov, "Where's My Refund".

The site is easy, quick and secure.

Educational workshops for new small businesses and self employed persons are available on-line at the IRS website at ww.irs.gov/businesses/small/index.html and provide guidance on tax-related responsibilities.

The IRS also partners with the tax professional community.

The IRS holds annual nationwide Tax Forums, provides an electronic newsletter called "e-news for Tax Professionals," regularly updates the Tax Professionals page on the IRS website, and organizes Tax Practitioner Institutes.

Information on these programs can be found on the website.

IRS Taxpayer Assistance Centers (TAC) in 50 states and Puerto Rico provide face-to-face help for account, tax law, and need based return prepartion services.

Visit www.irs.gov/local/contacts/index.html for TAC locations, services and hours of operation.elease, revenue ruling, revenue procedure, notice or announcement of other guidance.

The IRS also partners w ith the tax professional community.

The IRS holds annual nationwide Tax Forums, provides an electronic newsletter called "e-news for Tax Professionals," regularly updates the Tax Professionals page on the IRS website, and organizes Tax Practitioner Institutes.

Information on these programs can be found on the website.

Eligibility Requirements

Applicant Eligibility

Any individual or group interested in the tax system or have questions about his/her tax return(s).

Beneficiary Eligibility

Taxpayers.

Credentials/Documentation

None.

Aplication and Award Process

Preapplication Coordination

None.

This program is excluded from coverage under E.O.

12372.

Application Procedures

None.

Award Procedures

Not applicable.

Deadlines

Not applicable.

Authorization

Internal Revenue Code, as amended, 26 U.S.C. 7801.

Range of Approval/Disapproval Time

Not applicable.

Appeals

Not applicable.

Renewals

Not applicable.

Assistance Considerations

Formula and Matching Requirements

Not applicable.

Length and Time Phasing of Assistance

Not applicable.

Post Assistance Requirements

Reports

Not applicable.

Audits

Not applicable.

Records

Not applicable.

Financial Information

Account Identification

20-0912-0-1-803.

Obigations

(Salary and expenses) FY 07 $564,665,658; FY 08 est $706,172,667; and FY 09 est $582,401,587 (Note: This data includes the following areas: Media and Publications, Stakeholder Partnerships, Education and Communication, and Field Assistance.

Range and Average of Financial Assistance

Not applicable.

Regulations, Guidelines, and Literature

IRS regulations, guidelines and literature are available at www.irs.gov.

Information Contacts

Regional or Local Office

Field Assistance: Jane Brough, Wage & Investment, Customer Assistance, Relationships and Education, Field Assistance, 401 West Peachtree Street NW, Atlanta, GA 30308. Phone: (404) 338-8994. Tax Law Interpretation and Published Guidance: Frances Royal, Media and Publications, Customer Assistance, Relationships and Education, 1111 Constitution Avenue, Washington, DC 20224-0001. Phone: (202) 927-9568. Stakeholder Partnerships, Education & Communication: Mikki Betker, Customer Assistance Relationships and Education, 401 West Peachtree Street, NW, Atlanta, GA 30308. Phone: (404) 338-8893. Electronic/Correspondence Assistance: Bart Jones, Customer Accounts Services (CAS), 401 West Peachtree Street NW, Atlanta, GA 30308. Phone: (404) 338-8892. Area or Local Office: Taxpayer Assistance Centers (TAC) are a one-stop resource for face-to-face tax help. Visit www.irs.gov for local office locations, services and hours of operation. Forms and Publication telephone orders, operated Monday thru Friday, 7 a.m. until 10 p.m. local time (with exception of Alaska and Hawaii, which are Pacific Time): (800) 829-3676. National Taxpayer Advocate's Help Line, in service Monday thru Friday 7 a.m. until 10 p.m. local time (with exception of Alaska and Hawaii, which are Pacific Time) at (877) 777-4778. Telephone Device for the Deaf (TDD), operational Monday thru Friday, 7 a.m. until 10 p.m. local time (with exception of Alaska and Hawaii, which are Pacific Time) at (800) 829-4059.

Headquarters Office

Headquarters Office: Office of the Commissioner, Department of the Treasury, Internal Revenue Service, Room 3000IR, 1111 Constitution Ave., NW., Washington, DC 20224.

Criteria for Selecting Proposals

Not applicable.



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