Census Customer Services

To assist census data users in the access to and use of published and unpublished data through information provided in newsletters, on-line catalogs, conferences and training courses; design new informational and data products to meet user needs; develop user-oriented educational and training materials;
provide assistance for locally sponsored conferences or workshops; assist customers with the selection of appropriate products; take and fulfill orders from customers; and improve dissemination of statistical data to data users.

Agency - Department of Commerce

The Department of Commerce fosters and promotes the nation's economic development and technological advancement through vigilance in international trade policy, domestic business policy and growth, and promoting economic progress at all levels.

Office - See list of 12 Census Bureau Regional Offices at www.census.gov/field/www.
Website Address


Program Accomplishments

Published biweekly newsletters via e-mail and the Internet for the public. Conducted occasional seminars on Census and other statistical resources, and specialized workshops and training courses on Census 2000 programs and products, Economic Census activities, American Community Survey programs and products and other subjects. Both Census headquarters and regional office staff participated in such conferences and workshops. Publication of guides, pamphlets, and other reference material and sale of data products.

Uses and Use Restrictions

(1) Assistance for locally sponsored conferences or workshops on the censuses and other Census Bureau programs--arrangements must be mutually agreeable; (2) consultation on problems associated with using Census Bureau products; and (3) descriptive reports, brochures, and Internet-site information (address: http://www.census.gov/) concerning Census Bureau programs, products, and their uses.

Eligibility Requirements

Applicant Eligibility

Materials and consultation at the Census Bureau are available to any requester.

Officials of Federal, State, and Local Governments, universities, community organizations, and the private sector are eligible for Census Bureau-sponsored data user training; there may be a nominal fee.

Also, see information about State Data Centers presented under program 11.004, Census Intergovernmental Services, in the Catalog, and at (http://www.census.gov/sdc/www/).

Beneficiary Eligibility

General public.


Not applicable.

Aplication and Award Process

Preapplication Coordination


This program is excluded from coverage under E.O.


Application Procedures

By written request.

Award Procedures

Not applicable.


Not applicable.


Act of August 31, 1954, Public Law 83-740.

Range of Approval/Disapproval Time

Not applicable.


Not applicable.


Not applicable.

Assistance Considerations

Formula and Matching Requirements

Not applicable.

Length and Time Phasing of Assistance

Not applicable.

Post Assistance Requirements




In accordance with the provisions of OMB Circular No. A-133 (Revised, June 27, 2003), "Audits of States, Local Governments, and Non-Profit Organizations." Nonfederal entities that expend financial assistance of $500,000 or more in Federal awards will have a single or a program-specific audit conducted for that year. Nonfederal entities that expend less than $500,000 a year in Federal awards are exempt from Federal audit requirements for that year, except as noted in Circular No. A-133.



Financial Information

Account Identification



FY 07 $66,700; FY 08 est not available; and FY 09 est not reported.

Range and Average of Financial Assistance

Not applicable.

Regulations, Guidelines, and Literature

Publication order forms for reports on data files resulting from census and special surveys, no charge. Selected informational publications: Census Product Update (biweekly online and e-mailed newsletter), no charge; information about training courses, no charge; online electronic sales catalog site. Please contact the Customer Services Center (301) 763-4636 for ordering information, or check "Catalog" on the Internet site (http://www.census.gov).

Information Contacts

Regional or Local Office

See list of 12 Census Bureau Regional Offices at www.census.gov/field/www.

Headquarters Office

For information about training opportunities, go to http://www.census.gov/mso/www/training/index.htm or contact the Marketing Services Office, Census Bureau, Washington, DC 20233. Telephone: 301-763-4094. For free materials and ordering information for priced products, please contact: Customer Services Center, Marketing Services Office, Census Bureau, Washington, DC 20233. Telephone: (301) 763-INFO (4636).

Criteria for Selecting Proposals

Not applicable.

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