Special Programs for the Aging_Title VII, Chapter 2_Long Term Care Ombudsman Services for Older Indi

The principal role of this Ombudsman Program is to investigate and resolve complaints made by or on behalf of residents of nursing homes or other long-term care facilities serving older people.

Ombudsmen also promote policies and practices needed to improve the quality of care and life in long-term
care facilities and educate both consumers and providers about residents' rights and good care practices.

Agency - Department of Health and Human Services

The Department of Health and Human Services is the Federal government's principal agency for protecting the health of all Americans and providing essential human services, especially to those who are least able to help themselves.

Office - Regional Administrator, Administration on Aging, Department of Health and Human Services, Regional Offices.

(See Appendix IV of the Catalog.)
Website Address

http://www.aoa.gov